Listed below are some of the convincing reasons why Salesforce is considered to be the best CRM:
User-friendly Environment: With a cloud-based architecture, Salesforce empowers organizations to access Salesforce from anywhere and on any device while doing away with the need for complex installation and other hardware requirements. Salesforce is highly scalable and can be scaled up and down as per the changing needs of a business. Its intuitive interface makes it a preferred choice among businesses. Since it’s highly customizable the user interface can be tailored to suit the specific needs and preferences of customers. Moreover, users would be able to create personalized dashboards using drag-and-functionality with the Lightning Experience.
Multitenant Architecture: The multi-tenant architecture enables it to share the same version of the platform among multiple organizations. Businesses can avail of multiple benefits due to the multi-tenant architecture of Salesforce including the following:
